Inland Revenue Department to deliver Improved Customer Service to the General Public

BASSETERRE, ST. KITTS, APRIL 13TH 2012 (Inland Revenue Department) – In an ongoing effort to enhance and transform the Inland Revenue Department into a world class revenue collection agency, the Department is conducting a three day training seminar. It is anticipated that the training workshop will result in an improvement in the quality of customer service offered to the general public throughout the Inland Revenue Department.

The training meeting which began on Tuesday April 10th at the Tax Reform Unit’s Conference Room on Cayon Street, Basseterre is expected to conclude on Friday April 13th. Acting Comptroller of Inland Revenue Department, Mr. Edward Gift, implored staff members to remain fully engaged for the duration of the course and to challenge themselves to learn all that they can. Participants were also instructed to fully invest themselves to the course facilitator so as to ensure that at the end of the training, they would leave with an improved skill set and a more informed understanding of customer service delivery. This he intimated, would ultimately rebound to the benefit of the entire nation.

A total of Seventy-one (71) participants are expected to receive intense training and exposure in modern customer service practices designed to reshape and improve the customer service mindset of staff at the Inland Revenue Department in St. Kitts and in Nevis, as well as the Treasury Department and the Ministry of Finance.

The training program is taking place from 9:00 pm to 4:00 pm daily. Attendees are receiving capacity building in such areas as developing a customer service focused mindset, understanding customers, delivering exceptional customer service, face-to-face customer interaction, dealing with difficult situations and creating a customer driven workforce environment.

The facilitator for the training course is Mrs. Delcia Bradley-King who holds professional qualification in Speech Communication and English. Moreover, she has conducted similar training since 1992, focusing on assisting organisation in maintain harmonious work relationships and improve their service delivery through sound communication. Mrs Bradley-King has served as an educator for over twenty years and has worked extensively with government departments, private sector organisations and volunteer groups.

The Inland Revenue Department is charged with administering the tax laws of the Federation in an efficient and equitable manner, to promote voluntary compliance to maximize Revenue for the development of the Federation at the least cost to the public and in a manner that warrants the highest degree of Public confidence in our integrity, efficiency and fairness. The Inland Revenue Department is the prime revenue collections agency for the Government of St. Kitts and Nevis within the Ministry of Finance, located at Bay Road, Basseterre, and Charlestown, St. Kitts and Nevis, West Indies.