Open Jobs in Ramada Hotel: Hotel Operation Manager & Restaurant & Bar Operation Manager

Address: Ramada Hotel, Parish of St. Pauls, St. Kitts
Please send CV to zhangtiantian@caribgalaxy.com
Contact:   +1 (869) 465-3300;  +1 (869) 662-7538

Hotel Operation Manager

Qualifications

• Manage the daily running of the hotel, including the restaurant and bar; ensure that the whole operation of all the departments are in order
• Make feasible business strategies and targets
• Plan and organize accommodation, catering and other hotel services
• Build and maintain strong relationships with visitors and clients
• Organize marketing activities, such as promotional events and discount schemes to reach a broader audience
• Hold regular briefings and meetings with all heads of departments to discuss routine operational matters, departmental performance targets and guest feedback
• Manage budgets and financial plans as well as controlling expenditure
• Monitor and evaluate staff recruitment and training
• Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards
• Prepare and manage schedules and shifts and ensure the healthy teamwork environment
• Manage the relationships with contractors and suppliers

Qualifications

• A college degree in business administration, hotel and restaurant management, or related majors
• More than 3 years’ experience in the hotel or hospitality industry in a managerial position
• Great understanding of the hotel industry practices
• Outstanding interpersonal communication and customer service skills
• Exceptional leadership abilities and good at motivating staff
• Details driven and organized
• English is a must, multiple language capability is a plus
• Energetic, passionate and patient

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Address: Ramada Hotel, Parish of St. Pauls, St. Kitts
Please send CV to zhangtiantian@caribgalaxy.com
Contact:   +1 (869) 465-3300;  +1 (869) 662-7538

Restaurant & Bar Operation Manager

Responsibilities

• Manage the daily running of the restaurant and bar in a good standing
• Organize marketing activities, such as promotional events and discount schemes to reach a broader audience
• Prepare reports at the end of the shift/week, including cost control, budget, staff control, food control and sales
• Plan and coordinate menus, working closely with the head chef to ensure the most agreeable menu options
• Recruit, train, manage and motivate staff
• Respond efficiently and accurately to customer queries and complaints, maximize customer satisfaction
• Regularly review product quality and research potential vendors
• Monitor inventory and ensure sufficient stock
• Ensure full compliance to restaurant operating controls, SOP’s, policies, procedures and service standards
• Implement policies and protocols that will maintain future restaurant operations

Qualifications

• More than 3 years’ experience in the food and bar industry in a managerial position
• Acute financial and operational management skills
• Familiarity with restaurant management software and systems
• Excellent inter-personal communication skills
• English is a must, multiple language capability is a plus
• Detail oriented and organized
• Strong leadership and highly motivational
• Extensive food and beverage knowledge
• Energetic, passionate and patient