Digicel Encourages Customers To Be Prepared This Hurricane Season

BASSETERRE, ST. KITTS (July 11th 2013) – Hurricane season in the Caribbean officially begins in June and typically lasts through to November, with many storms occurring during August and September across the region.

During this time, the top priority for Digicel is the welfare and safety of its customers in both St. Kitts & Nevis. To ensure that our customers can remain connected to friends, families and emergency services during adverse weather conditions, we increase our network capacity, upgrade backup systems and refuel the generators at our cellular tower sites.

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It is imperative that Digicel customers are kept abreast with events before, during & after the storm. Customers are able to receive updates on their Digicel handset via a reliable text messaging system, which provides information such as an active storm’s location, projected storm path & speed. For a minimal charge of $0.70 for each text message, both prepaid & postpaid Digicel customers can receive these updates directly on their handsets, by texting the word STORM to phone number 4636 (short code).

Durable & affordable handsets are available in the Digicel Stores in St. Kitts & Nevis to ensure that everyone is connected during this time. Both the Samsung 1205 and Nokia 100 handsets, equipped with a flashlight & radio – two necessities during the passage of a storm – are available at a cost of $99 each. Digicel encourages all of its customers to ensure that your mobile phone has sufficient credit, that your mobile battery is always fully charged & that you have a car phone charger on hand, in the event of a power outage.

“Our customers are always our top priority and during this time we want to make sure that they are fully prepared in the event of the passage of a storm,’ said Jonny Ingle, CEO, Digicel St. Kitts & Nevis. “As the telecommunications provider of choice in St. Kitts & Nevis it is paramount that we keep our customers connected during this time & will endeavor to live up to this expectation.”

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