(ZIZ News) – Customers of the St. Kitts Electricity Company Ltd. (SKELEC) are now able to conduct business in what is being described as a comfortable atmosphere, at the newly renovated customer service area.
SKELEC’s Chief Executive Officer, Cartwright Farrell said the renovations show its move from government to private ownership.
“SKELEC is a private company albeit wholly owned by government and from what you see here, it is basically a symbolic departure from what we used to be—from being a government department,” he said, adding “I know some people still call us electricity department but we are trying to show you that we are SKELEC; an electricity company, a private company who wants to operate and perform in the way that private companies within St. Kitts will do.”
Minister of Public Infrastructure, Hon. Ian Liburd congratulated SKELEC on its advancement and pledged the government’s continued support.
“We can only expect that this new facility would not only redound to the benefit of good customer relationships because you are enhancing the customer friendly environment so I want to commend the management and the staff and to continue to wish you well in your endeavours and to assure you have the full support of the Team UNITY Government and of the minister personally and look forward to greater things to come in the new year,” he said.
Along with the unveiling, SKELEC launched its E-Bizz Portal where customers can pay bills online at their convenience.
Speaking on that new service, the CEO said it is SKELEC’s aim to be more interactive with its customers.
“With the launch of our E-Bizz service, we want to have customers who don’t have the time to come and see us, to be able to find a way to pay us. Relieve yourself of the burden of debt over the internet—online from the comfort of your house, from your office or wherever you can get online. We seek to become a modern power company, at your service, finding ways to facilitate interacting with you,” he said.
The main aim, as explained by the project managers, was to transform the meeting area into a modern, more comfortable bill payment area.
Security has also been heightened with the installation of bulletproof glass and card readers.
An online payment kiosk at the office is also available along with a 24/7 cheque box.